Network Support Services
This program is designed to prepare students for employment as Data Communications Analysts. It offers a broad foundation of knowledge and skills to prepare students for employment in network support services positions. The content includes instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.
This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the network support services industry: planning; management; finance; technical and production skills; underlying principles of technology; labor issues; community issues; and health, safety, and environmental issues.
This occupation has an average wage of $20.27 an hour, based on the Florida Occupational Employment and Wages for Polk County.
Network Support Services:
|Course #||OCP||Course Title||Hours|
|OTA0040||A||Information Technology Assistant||150|
|EEV0504||B||Computer Support Assistant||150|
|CTS0022||C||Network Support Help Desk Assistant||150|
|CTS0023||D||Network Support Administrator||150|
|CTS0024||E||Senior Network Administrator||150|
|CTS0029||F||Wireless Network Administrator||150|
|EEV0317||G||Data Communications Analyst||150|
7:30 AM - 2:30 PM
After successfully completing this program, students are eligible to test for the following certifications or licenses: Cisco Certified Entry Networking Technician (CCENT), Cisco Certified Network Associate (CCNA) and Network+.