Polk Education Pathways
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Network Support Services

This program is designed to prepare students for employment as Data Communications Analysts. It offers a broad foundation of knowledge and skills to prepare students for employment in network support services positions. The content includes instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.

This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the network support services industry: planning; management; finance; technical and production skills; underlying principles of technology; labor issues; community issues; and health, safety, and environmental issues.


This occupation has an average wage of $20.27 an hour, based on the Florida Occupational Employment and Wages for Polk County.

Network Support Services:

Course # OCP Course Title Hours
OTA0040 A Information Technology Assistant 150
EEV0504  B Computer Support Assistant 150
CTS0022 C Network Support Help Desk Assistant 150
CTS0023 D Network Support Administrator 150
CTS0024 E Senior Network Administrator 150
CTS0029 F Wireless Network Administrator 150
EEV0317 G Data Communications Analyst 150
TOTAL HOURS 1050
Ridge Technical College
7700 State Road 544
Class Times

Monday-Friday
7:30 AM - 2:30 PM