Polk Education Pathways
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Customer Service

This program prepares students for employment as Customer Service Managers. This program prepares students to apply computer technology to accomplish employment objectives and enhance workplace performance with an emphasis placed on customer focus and customer satisfaction.


This occupation has an average wage of $13.48 an hour, based on the Florida Occupational Employment and Wages for Polk County.

Customer Service Representative:

Course # OCP Course Title Hours
MNA0135 A Telecommunications Clerk 150
MNA0136  B Telesales Representative 150
MNA0084 C Customer Service Representative 150
MNA0085 D  Customer Service Manager 150
TOTAL HOURS 600
Ridge Technical College
7700 State Road 544
Class Times

Monday-Friday
8:00 AM - 2:00 PM